Got another question? We're happy to help!
Please contact us at: marketing.morefungroup@gmail.com
Our team will get back to you as soon as possible.
Your experience matters to us! Whether it's about a machine issue, gameplay fairness, your in-store experience, customer service, or any suggestions for improvement, we'd love to hear from you.
Please contact us at: marketing.morefungroup@gmail.com
To help us follow up faster, please include your visit details such as the KOKO location, date, time, card number if available, and a brief description of what happened.
Yes, kids can play archery at KOKO! Anyone under 18 years old is welcome to play, as long as they're supervised by an adult while shooting.
Archery is available at our Haymarket venue.
Don't worry — we'll try our best to help! If you remember your KOKO Card number, our staff can help deactivate the lost card and transfer the remaining credits to a new KOKO Card.
Please visit any KOKO location and speak to our team for assistance.
Yes, you can! Please visit any KOKO location and ask our friendly staff for help. They can assist you with transferring the remaining credits from your old KOKO Card to your new one.
Absolutely! KOKO runs exciting promotions, giveaways, and special campaigns throughout the year.
Follow us on Instagram @kokoamusement or subscribe to our mailing list so you don't miss out on the latest offers, events, and surprises. Stay tuned!
Top up $60 or more to receive a VIP KOKO Card and enjoy VIP pricing on game plays at KOKO. More games, more fun!
You can recharge your KOKO card at any KOKO location. Simply ask our staff for help, or top up at the iTeller machines available in store.
Online recharge is currently not available, but we'll keep you updated if this becomes available in the future!
Yes! Your KOKO Card can be used at all KOKO locations. One card, more fun across KOKO!
Yes! You can top up with a bank card. 💳Please note a 1.5% surcharge applies to all card transactions.
Pop into any KOKO location and ask our crew — or just flip your card and scan the QR code on the back.
The $50 deposit is non-refundable. It secures your date and time, so it cannot be refunded if you cancel.
If your plans change, it is usually better to move the booking rather than cancel it. Email marketing@morefun.com.au with your booking ID at least 24 hours before your party and we will reschedule you to another available date.
If you need to reschedule or make changes to your booking, please contact marketing@morefun.com.au with your booking ID.
Booking changes must be requested at least 24 hours before the event and are subject to availability.
Extra guests are charged at the same per person rate as your chosen package — $28 per guest for KOKO Party Fun, or $32 per guest for KOKO Party Max.
Extra guests can only be added if the party room still has capacity, so please let the venue know as early as you can.
Yes. The birthday child is counted as one of the paid guests and goes towards the minimum of 10 guests.
The celebrant also receives 1,500 bonus KOKO tickets on top of the 500 tickets every guest gets.
No. Accompanying parents and guardians are not charged — only the children playing are counted as paid guests.
Please keep the room capacity in mind, as it covers everyone in the party room, adults included:
Yes, limited decorations are allowed.
Customers are responsible for deciding how and where the balloons are placed.
You’re welcome to style and arrange the balloons yourself, and our staff can help with inflating balloons or provide a pump if needed. Balloon styling and decoration setup are not included.
Yes. You are welcome to bring your own food, drinks, and birthday cake.
KOKO Amusement does not provide catering.
Please bring your own:
The venue can provide a lighter if needed.
Additional party room time may be available as an add-on, subject to store availability.
Please request this in advance where possible.
Same-day extensions cannot be guaranteed.
Yes. Guests are welcome to continue playing in the venue after the party room time ends.
Additional KOKO cards can be purchased in store.
You may arrive up to 10 minutes before your booking time.
The party room can only be accessed at your scheduled booking time, unless otherwise approved by the store.
The party room is reserved for 60 minutes.
You may arrive up to 10 minutes before your booking time to settle in and prepare.
The party room must be vacated on time for the next booking.
No. Party game cards do not earn extra tickets from machines.
The included tickets are already preloaded onto each card.
For birthday party packages:
Game time starts when the KOKO card is first tapped on a game machine.
Please note:
KOKO games are grouped by colour.
• Red & Yellow Games — Standard arcade games included during your play time
• Purple Games — Claw and prize games
• Blue Games — Feature games, available in selected packages or group packages
Our staff will explain how the KOKO cards work on the day.
Room capacity depends on the venue and room:
Extra guests may be added only if room capacity allows.
Please note that our Haymarket and Burwood venues don't have party rooms. Groups are still very welcome there — you'll have the run of the arcade floor instead.
Yes. The minimum booking requirement is 10 guests.
If your group has fewer than 10 guests, the minimum charge may still apply.
You can book a party online through the KOKO Amusement website or by scanning our booking QR code.
When booking, please make sure you select the correct:
Your booking is only confirmed once the $50 deposit has been paid.
