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© 2026 KOKO Amusement. All rights reserved.
Welcome to KOKO Amusement. These Terms & Conditions apply to customers visiting our venues, using our arcade machines, redeeming prizes, using vouchers, using gift cards, making party room or group bookings, participating in selected attractions, and using our online booking system.
By entering our venues, using our services, making a booking, purchasing credits, participating in activities, redeeming prizes, using vouchers, using gift cards, or using our online booking system, you agree to follow these Terms & Conditions, venue rules, posted signage, and staff instructions.
KOKO Amusement is an entertainment venue offering arcade games, prize redemption, party rooms, group bookings, selected venue attractions, promotions, vouchers, and gift cards.
Customers must follow all venue rules and staff instructions at all times.
KOKO Amusement reserves the right to refuse entry, refuse service, stop play, cancel activities, or remove customers from the venue for safety, operational, behavioural, or legal reasons.
Unsafe, aggressive, abusive, disruptive, or inappropriate behaviour will not be tolerated.
Customers must not damage, misuse, tamper with, or interfere with machines, equipment, prizes, venue property, staff areas, or other customers’ belongings.
Children must be supervised by a responsible parent, guardian, or adult where required.
Arcade games require KOKO game cards, credits, tokens, or other approved payment methods depending on the venue.
Prices, credit values, game costs, prize values, and machine availability may vary by location and may change without notice.
Game credits, tickets, tokens, or promotional credits are not redeemable for cash.
Lost, stolen, damaged, or misplaced game cards may not be replaced unless proof of purchase or account ownership can be verified.
If a machine error occurs, customers should notify staff immediately. Staff may inspect the issue and, where appropriate, provide a credit adjustment, replay, or other reasonable solution.
Tickets earned at KOKO locations may be redeemed for prizes available at participating venues.
Prize availability varies by location and is subject to stock levels.
Prize displays are for reference only. Actual colours, models, brands, or designs may vary.
Tickets and prize points are not redeemable for cash.
Once a prize has been redeemed and taken from the counter, it cannot be exchanged or refunded unless required by law.
Customers are responsible for checking their selected prize before leaving the venue.
Promotions, discounts, bonus credits, vouchers, prize offers, birthday offers, group offers, and special campaigns are subject to individual promotion terms.
Promotions cannot be exchanged for cash.
Promotions may not be combined with other offers unless clearly stated.
KOKO Amusement may amend, suspend, or cancel promotions at any time due to operational requirements, stock availability, technical issues, or suspected misuse.
KOKO Amusement vouchers are subject to the terms printed on the voucher and any additional conditions listed by the venue.
Vouchers cannot be redeemed for cash.
No change will be given if the purchase amount is lower than the voucher value.
Only one voucher may be used per transaction unless otherwise approved by KOKO Amusement.
Each voucher can only be used once.
Vouchers cannot be used in conjunction with any other offer, promotion, discount, coupon, or special deal unless clearly stated.
Vouchers must be presented at the time of purchase.
Photos, copies, damaged vouchers, expired vouchers, or vouchers without required verification may not be accepted.
Vouchers are only valid until the expiry date shown on the voucher.
Vouchers are only valid with an authorised venue manager’s signature or approval where required.
Lost, stolen, damaged, altered, duplicated, or expired vouchers will not be replaced or honoured.
KOKO Amusement reserves the right to refuse any voucher that appears to be altered, duplicated, invalid, expired, or used fraudulently.
KOKO Amusement reserves the right to vary voucher terms and conditions without prior notice.
No value until activated at the counter.
This card can be loaded with a nominated amount at any KOKO Amusement venue.
Valid for 3 years from the activation date.
This card can be used for eligible purchases at participating KOKO Amusement venues only.
Scan the QR code to check your card balance.
Please treat this card like cash. Lost, stolen or damaged cards may not be replaced.
This card is not redeemable for cash and cannot be refunded, except as required by law.
Any remaining balance will stay on the card and can be used until the expiry date.
Card balance cannot be transferred to another card or account.
Use of this card is subject to KOKO Amusement Gift Card Terms & Conditions.
Party room bookings and group bookings are subject to availability.
Bookings are only confirmed once the required deposit or payment has been received and a booking confirmation has been issued.
Online bookings require deposit payment through the booking system unless otherwise arranged with KOKO Amusement.
If payment is made by invoice, bank transfer, or another approved method, the booking will only be confirmed once payment has been received and processed by KOKO Amusement.
The standard booking deposit is non-refundable unless otherwise required by law or approved by KOKO Amusement.
The remaining balance is payable on or before the day of the event, depending on the booking arrangement.
Changes to bookings must be requested at least 24 hours before the scheduled booking time and are subject to availability.
KOKO Amusement cannot guarantee changes to date, time, room, package, add-ons, or guest numbers.
If a customer arrives late, the booking end time may remain the same. Additional time is not guaranteed and may incur extra charges if available.
Customers must leave the party room or reserved area by the scheduled end time unless an extension has been approved by staff.
Food, decorations, cakes, and external items must comply with venue rules and staff instructions.
Customers are responsible for any damage, excessive mess, or additional cleaning caused by their group.
KOKO Amusement reserves the right to cancel, refuse, or stop a booking due to unsafe behaviour, breach of rules, non-payment, incorrect information, or circumstances outside the venue’s control.
KOKO Amusement may require a deposit to secure party room or group bookings.
Deposits are applied toward the total booking amount.
Deposit payments made through the online booking system are processed by third-party payment providers such as Stripe.
Payment confirmation may be sent automatically by email after successful payment.
Customers should check that their email address is entered correctly during booking.
KOKO Amusement is not responsible for confirmation emails not received due to incorrect email addresses, spam filters, customer email settings, or third-party email delivery issues.
If a customer believes their payment has been completed but has not received a confirmation, they should contact KOKO Amusement with proof of payment and booking details.
Deposits are generally non-refundable.
Rescheduling requests must be made at least 24 hours before the scheduled booking time and are subject to availability.
No-shows may result in loss of deposit and cancellation of the booking.
If a customer cancels close to the booking time, the deposit may be forfeited.
KOKO Amusement may consider exceptional circumstances at its discretion, but approval is not guaranteed.
If KOKO Amusement needs to cancel or reschedule a booking due to operational, safety, maintenance, staffing, emergency, or venue-related reasons, we will contact the customer using the details provided.
Customers must provide accurate personal and booking information.
Customers are responsible for supervising children and guests in their group.
Customers must ensure their group follows venue rules, staff instructions, machine instructions, and safety requirements.
Customers must not bring prohibited items, unsafe items, or any item that may interfere with venue operations or customer safety.
Customers are responsible for personal belongings brought into the venue.
KOKO Amusement is not responsible for lost, stolen, or damaged personal items unless caused by our negligence.
Customers must use arcade machines, attractions, equipment, and facilities safely and as instructed.
Running, climbing, pushing, throwing objects, rough play, misuse of equipment, or unsafe behaviour is not permitted.
Customers must not enter restricted areas, staff-only areas, machine maintenance areas, prize storage areas, or behind barriers unless authorised by staff.
Customers must immediately report damaged equipment, unsafe conditions, injuries, or incidents to staff.
KOKO Amusement may stop play, remove customers, or refuse future service if safety rules are breached.
The following terms apply specifically to the archery attraction at KOKO Haymarket.
Archery is offered as an attraction within the KOKO Haymarket arcade and pool hall.
All participants must complete and sign a waiver form at the counter before receiving any equipment on each visit.
The waiver form can be completed here:
https://form.jotform.com/252761366047864
Participation is strictly prohibited if a participant is under the influence of alcohol, drugs, or any substance that may impair judgement, coordination, or behaviour.
If staff suspect that a participant is impaired, access may be refused or play may be stopped immediately.
Participation is at your own risk. By taking part, you agree to follow all safety rules, posted instructions, and directions from venue staff.
KOKO Haymarket reserves the right to refuse service, stop play, or remove participants from the attraction at any time for safety, operational, or conduct-related reasons.
Participants under 18 years of age must be supervised by a parent or legal guardian.
A parent or guardian must complete and sign the waiver form on behalf of any minor before they participate.
The parent or guardian must remain inside the venue while the minor is participating.
Only bows, arrows, and equipment provided by KOKO Haymarket may be used.
Personal bows, arrows, or any other personal archery equipment are not permitted.
Each participant will receive 10 arrows per session. Missed arrows will not be replaced.
Each game is limited to 5 minutes. All equipment must be returned promptly once the game has ended.
Participants must inspect equipment before use. Do not use any equipment that appears damaged, unsafe, or faulty. Please report any issues to staff immediately.
Participants must not modify, adjust, attach accessories to, string, unstring, or tamper with any equipment.
Participants must shoot only from the designated player position behind the barrier.
Arrows must only be aimed toward the assigned target.
High shots, sideways shots, or shots outside the assigned target area are strictly prohibited.
Arrows must never be aimed, pointed, or directed toward any person at any time.
Arrows may only be retrieved once the session has ended and the target has returned.
Participants must not climb into, stand in, or enter the target or playfield area at any time.
Participants must remain at their designated shooting position at all times.
Do not draw a bow unless you are ready to shoot immediately and it is safe to do so.
Long hair should be tied back. Loose clothing, jewellery, lanyards, or dangling items should be secured before play.
Unsafe behaviour, horseplay, running, shouting, distracting other players, or any conduct that may create a safety risk will not be tolerated.
Participants must follow staff instructions at all times.
Any breach of these rules may result in the immediate suspension or termination of play.
Participants who fail to follow safety rules or staff instructions may be removed from the attraction or venue without refund.
Serious or repeated safety breaches may result in refusal of future participation or a venue ban.
Photos and videos may be taken inside KOKO Amusement venues for marketing, promotional, social media, security, or operational purposes.
If you do not wish to be photographed or recorded for promotional purposes, please notify staff.
Customers taking photos or videos must respect the privacy and safety of other customers and staff.
Photography, filming, or content creation must not block walkways, interfere with staff operations, disrupt other customers, or create safety risks.
KOKO Amusement may ask customers to stop filming or photographing at any time.
Participation in arcade games, attractions, parties, group bookings, and venue activities may involve inherent risks.
Customers participate at their own risk and are responsible for following safety rules and staff instructions.
KOKO Amusement is not liable for personal injury, loss, damage, or inconvenience except where caused by our negligence or where liability cannot be excluded under applicable law.
Nothing in these Terms & Conditions limits any rights you may have under Australian Consumer Law.
KOKO Amusement may collect customer information for bookings, payments, customer service, marketing, promotions, safety, and operational purposes.
This may include names, phone numbers, email addresses, booking details, payment status, and customer notes.
Customer information will be handled in accordance with applicable privacy laws.
Booking and payment information may be processed through third-party platforms including booking systems, payment processors, email services, and calendar tools.
KOKO Amusement aims to keep website information accurate and up to date, but details such as prices, locations, opening hours, game availability, prizes, promotions, vouchers, gift cards, and booking availability may change.
KOKO Amusement is not responsible for temporary website errors, booking system issues, payment gateway interruptions, third-party service outages, or technical problems outside our control.
If a booking, voucher, gift card, payment, or website issue occurs, customers should contact KOKO Amusement with their booking details, voucher details, gift card details, and proof of payment where applicable.
For booking enquiries, party changes, payment questions, voucher questions, gift card questions, or support, please contact KOKO Amusement through the contact details listed on our website.
When contacting us about a booking, please include your booking ID, name, booking date, location, and contact details.
When contacting us about a voucher, please include the voucher number, expiry date, venue, and any relevant photos or proof of issue.
When contacting us about a gift card, please include the gift card number, activation date if known, venue, and any relevant photos or proof of purchase.